Return Policy

We want you to love everything you purchase from us, but if it doesn’t work out, we’re here to help.

Full Refund for Eligible Items

We offer a full refund for items that meet our return criteria. If your purchase didn’t meet your expectations, just follow our easy return process, and we’ll take care of the rest.

Return Terms

• Time Frame: Returns must be initiated and in transit back to us within 14 calendar days of receiving your purchase. The date of delivery or in-person pickup marks the start of this period.
• Condition of Items: Returned merchandise must be in its original, unused condition, complete with tags and in the same condition in which it was received. Used items, those with makeup or other stains, excessive pet hair, or odors such as smoke or perfume, will not be accepted for a return.
• Shoe Returns: Shoes must be returned in their original box or provided bag. The original packaging must be placed inside an additional protective shipping box or bag for the return to be accepted.

How to Submit a Return Request

It’s as easy as 1-2-3:

1. Log in to your account and find the order with the item(s) you’d like to return.
2. Select the item(s) and submit your return request.

3. Keep an eye on your email for shipping instructions and a return label, if applicable.

Refunds are processed once we’ve received and inspected your return. That’s it!

Return Shipping Costs

Customers are responsible for return shipping costs. However, if you prefer store credit instead of a refund for your return, we’ll also credit the return shipping cost back to your account.

To request store credit:

• Complete your return request through the return process as usual.
• Leave a note in the "Notes" section of your return request, letting us know you’d like store credit instead of a refund.

Pre-Orders

Pre-order items follow our standard return policy. The 14-day return period begins once your item has been delivered or picked up.

Special Orders

Special Order items are purchased from our vendor specifically for your order and are paid in full at checkout.

• Cancellations: We understand that plans change. Special Orders may be canceled; however, because we commit to purchasing the item specifically for you, a 10% cancellation fee will be deducted from your refund.
• Returns: Special Order items may be returned within our standard 14-day return period as long as they meet all other return criteria listed above. A 10% restocking fee applies to all Special Order returns, whether the refund is issued to the original payment method or as Adorned Rebel store credit. Our standard return shipping policy also applies.
• Vendor Availability & Delays: Special Order availability is based on current vendor inventory and is updated regularly. Occasionally, an item may become unavailable before we're able to secure it. If we're unable to fulfill your Special Order, you'll receive a full refund.

Each Special Order item will include an estimated shipping timeframe. If a significant vendor delay substantially changes the timeframe provided when you placed your order, we'll contact you with your options.

Cancellation and restocking fees do not apply when an order cannot be fulfilled by us or when an item arrives to us damaged, defective, or incorrect.

Non-Returnable Items

Certain products are not eligible for return due to their nature or because they were part of a special promotion. These include:

• Undergarments
• Bath and Personal Care Items
• Gift Cards
  
• Final Sale Items

Lifestyle Boxes, Mini Drops, and Discovery Boxes

Lifestyle Boxes, Mini Drops, and Discovery Boxes are final sale and cannot be returned or exchanged.

If an item arrives damaged or defective, please contact us within 14 days of delivery or pickup. We'll be happy to replace it with the same item or a similar item when needed.

Handling of Non-Qualifying Returns

Items that do not meet our return criteria will be sent back to you at your expense. We will hold non-returnable items for 30 days, after which they will be donated if unclaimed.